Take control of your
customer interactions

Inspire action from your customers
TRUSTED BY
Challenge

Engage your customers at key moments to increase CLV

The automotive industry has a complex ecosystem which makes it difficult to deliver relevant communication throughout the customer journey. But let's be frank, your customers don’t care. They are used to smooth customer interactions in other industries, and they expect you to deliver the same. Something needs to be done.

One way of taking control of your customer data is when you already have a dialogue going, for example in processes such as before car delivery, service reminders or contract renewals.
Let’s take car leasing renewals as an example.
Situation
THE SITUATION

Leasing renewal

About six months prior to a leasing contract is about to end, leasing companies usually start to approach customers to encourage them to renew their contract or upgrade to another car.
SUCCESS RATE

25%

Typically 25% convert in a traditional renewal campaign, usually based on mail or email send outs.
LOSS RATE

75%

which means an astonishing 75% doesn't take action and are lost as customers.
4799992
4800000

THE LOST OPPORTUNITY, EVERY YEAR

$1.2M

€4.800.000

This is what you loose every year by failing at activation.
Want to know more how we calculated this figure?
Lets talk.

Face it, your players are busy. So what do you do?

Do nothing

Just hope the players start depositing by themselves

Unlikely

Hire a team

Hire a team of customer service reps and hope for the best

Expensive

Same channels

Continue reaching out in the same channels as you’re already using.

Spam

Be personal

Tailored messages in each customer journey

Right way

It's incredibly hard to inspire action from  customers. So what can you do?

ALTERNATIVES

Do nothing

Hire a team

Same as usual

Be personal

Just hope the customer renew the contract by themselves

Unlikely

Hire a team of customer service reps to call each customer to get a conversion.

Expensive

Continue reaching out in the same channels as you’re already using and hope for the best.

Spam

Deliver tailored messages in each customer journey through channels that are convenient for your customers to use.

Right way
Solution

Cut through the noise.
Even though you're talking to thousands.

THE SOLUTION

Automated Customer Interactions

How Wiraya increase conversion and collect customer data.
1

Mixed Media

A powerful combination of voice, text messages and personalised landing pages to drive conversion.
2

Trusted content

Generates bespoke content and offers that convert because customers trust them.


3

GDPR compliant data collection

The customer is redirected to a landing page, built and hosted by Wiraya. After the form has been completed, the data is stored and your customer service reps will be notified to reach out and complete the order.
4

Data Learning

Uses data and artificial intelligence to optimize when, what and how to communicate with each individual.
The software learns from interactions in real time to continuously improve customer lifetime value and loyalty.

The KPI Wiraya tracks and shares is conversion percentage, which is measured via the landing page.
Use Wiraya when you want to...

Grow Customer Lifetime Value

Digitalise the customer journey

Take control of your customer data

Get started

Want to know more?